Documentation
Find guides, tutorials, and reference materials to help you get the most out of Tickets by Sam-Antics.
Getting Started
Quick Start Guide
Get up and running in minutes with our step-by-step introduction.
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User Manual
Comprehensive guide covering all features for end-users and IT agents.
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Administrator Guides
Organization Admin Guide
Learn how to manage users, sites, and settings for your organization.
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Email Configuration
Set up email-to-ticket ingestion and outbound notifications.
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SLA Policy Setup
Configure service level agreements and breach notifications.
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Bulk Import Guide
Upload users, sites, and rooms in bulk using CSV files.
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Downloads
CSV Templates
Download template files for bulk uploads.
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API Reference
Complete REST API documentation for integrations.
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Video Tutorials
Video walkthroughs for common tasks and advanced features.
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Tickets by Sam-Antics