Tickets by Sam-Antics
Tickets by Sam-Antics
Tickets by Sam-Antics is built for K–12 district support. It brings tickets, projects, attachments, and accountability together, organized around schools, rooms, and devices.
Queues, assignment, and status updates are designed around how school tech teams actually work.
Tickets are grounded in location and equipment so the details are clear from the start.
Project threads keep vendor updates and attachments in one district-owned record.
Technology and Facilities tickets are separated into service areas so teams can manage both IT and building support requests in one platform.
Agents only see tickets in the service areas they are assigned to, keeping queues focused and relevant.
Category options update automatically based on service area. Technology tickets use categories like Hardware, Software, and Network; Facilities tickets use categories like HVAC, Plumbing, Electrical, and more.
Staff submit issues through a simple form or email, with automatic ticket creation and tracking.
Defined status progression from New to Resolved with clear visibility at each stage.
Organize tickets by priority level and category for efficient triage and routing.
Clear assignment to agents with automatic routing rules and workload visibility.
Public Replies keep requesters informed, while Internal Notes let agents collaborate privately, all within the same ticket thread.
Real-time bell icon alerts notify agents of new assignments, status changes, and priority updates so nothing gets missed.
Inbound vendor emails are captured as project artifacts the district owns.
Secure upload and storage of email attachments with size limits, inline preview, and permission-based download.
Define response and resolution time targets based on ticket priority.
Dashboards show which tickets are approaching or exceeding SLA thresholds.
Complete history of all ticket actions for accountability and follow-up.
See what's open, who's assigned, and what's waiting across the district.
KPIs, ticket breakdowns, aging buckets, and action lists give Organization Admins a complete operational picture with CSV export.
Personal dashboards show each agent their open tickets, SLA status, and resolution history for self-management.