Tickets by Sam-Antics
Tickets by Sam-Antics
Tickets by Sam-Antics is built for K–12 district support—tickets, projects, attachments, and accountability organized around schools, rooms, and devices.
Queues, assignment, and status updates are designed around how school tech teams actually work.
Tickets are grounded in location and equipment so the details are clear from the start.
Project threads keep vendor updates and attachments in one district-owned record.
Staff submit issues through a simple form or email, with automatic ticket creation and tracking.
Defined status progression from New to Resolved with clear visibility at each stage.
Organize tickets by priority level and category for efficient triage and routing.
Clear assignment to technicians with notifications and workload visibility.
All communication stays in context with email threading and secure token-based replies.
Inbound vendor emails are captured as project artifacts the district owns.
Secure upload and storage of email attachments with size limits and access controls.
View attachments directly in the browser or download with permission-based access.
Define response and resolution time targets based on ticket priority.
Dashboards show which tickets are approaching or exceeding SLA thresholds.
Complete history of all ticket actions for accountability and follow-up.
See what's open, who's assigned, and what's waiting—across the district.